Terms of Service

These Terms are the agreement between you and KEPNEXUS ENTERPRISES PRIVATE LIMITED, which runs Star Boostly (“Star Boostly”, “we”, “us”), for using our website and apps. By creating an account you agree to these Terms, our Privacy Policy and our Refund Policy. Please read them before you hire a creator or accept any work.

KEPNEXUS ENTERPRISES PRIVATE LIMITED · GSTIN 36AALCK2528D1ZN · Gagan Space Guttala, Madhapur, Rangareddy, Hyderabad, Telangana, 500081, India

1. Who can use Star Boostly

• You must be at least 18 and able to enter a binding contract.
• Brands must be genuine businesses or individuals. Creators must run their own genuine social media accounts.
• Keep your details accurate and your login private. You're responsible for what happens on your account. One account per person or business.

2. Verification

• Brands are checked by our team (for example through their website, Instagram page or Google Business profile) before they can send collab requests.
• Creator profiles are reviewed before brands can find them.
• To receive earnings, creators give us their bank account details (with a photo of a statement or passbook) and, where tax rules require it, their PAN. Our team checks them before sending any money.
• We may ask for more information, and we may refuse or remove a profile we can't verify.

3. How a collab works

When a brand hires a creator, the brand is buying an influencer marketing service from Star Boostly. Star Boostly engages the creator, as an independent professional, to create and publish the content described in the brief, and pays the creator their share once the work is approved. That is why Star Boostly issues the tax invoice for the collab and holds the payment until the work is done. Creators are not our employees or agents.

• The brand sends a request with a brief and a go-live date. The creator can accept, decline or suggest a different price within the answer window shown on the request; if nobody answers in time, the request closes.
• Once the creator accepts, the brand pays. If the brand doesn't pay within 3 days, the collab closes and nothing is charged.
• Accepting a request means agreeing to its brief, price, go-live date and any conditions it shows (such as a store-visit slot or returning a product). The brief can't be edited after acceptance; agree any change in chat.
• A go-live date that passes doesn't cancel the collab by itself — the work carries on. A brand whose creator has stopped responding can report a problem (see our Refund Policy).

4. Prices, taxes and invoices

• Creators set their prices. The brand sees the full amount — the price, any GST and any courier charge — before paying.
• Where GST applies, it is charged at the rate the law sets (currently 18% on influencer marketing services) and shown separately on the tax invoice Star Boostly issues.
• Star Boostly's commission comes out of the creator's price. The creator's Earnings page (Wallet in the app) shows the rate, and each collab's price, fee and take-home.
• Where the law requires, tax is deducted at source from creator payouts and shown in their earnings.

5. Payment and holding

• Payments are made through our payment provider, Razorpay. We never see or store your full card details.
• The creator can only start the work once the payment is held. Star Boostly holds it until the live post is approved.
• When the live post is approved, the creator's full share is added to their earnings on Star Boostly.

6. Creator payouts

• Creators ask for their earnings from their dashboard. We send them by bank transfer to the account they've given us, and aim to do so within one working day of the request.
• Check your bank details carefully. A transfer to a wrong but valid account can't be reversed by us.

7. Drafts, changes and approval

• The creator sends a draft of each item before posting it. No money moves at this step.
• The brand can ask for changes to a draft up to twice for each item. After that, the brand approves the draft or asks Star Boostly to step in.
• Brands should review drafts and live posts within 48hours. If they don't, Star Boostly may check the work against the brief and approve it on the brand's behalf.
• When asked to step in, Star Boostly checks the draft against the brief and may approve it, or allow one more round of changes. A refund is considered only as a last resort — for example, when the creator can't or won't deliver what was briefed.
• Once the draft is approved, the creator publishes it and submits the live post link (or, for a story, a screenshot). Where the creator has connected Instagram, we check that the post really is on their account.
• Approving the live post releases the creator's payment and can't be undone.

8. Shipped products, store visits and brand files

• Shipped products. Products travel only by the courier Star Boostly arranges (through Shiprocket), from the brand's pickup address to the creator's delivery address. Addresses and phone numbers are shared with the courier, never with the other party. The courier charge is part of the brand's payment. If the creator doesn't confirm receipt, a parcel counts as received 48 hours after the courier marks it delivered.
• Lent products. A brand may ask, when sending a collab request, for a product to be returned after the shoot. The creator sees this before accepting, and accepting agrees to it. The creator must send the item back within the agreed window after the live post is approved, taking reasonable care of it meanwhile. The brand arranges and pays for the return courier. Payment for the content doesn't depend on the return. An item that isn't returned, or comes back damaged beyond normal wear, is handled as a dispute and may lead to the creator being suspended. Star Boostly doesn't insure lent items; brands should insure valuable shipments with the courier.
• Store visits. The brand proposes the visit date and time in the request; accepting it agrees to that slot.
• Brand files. For collabs built on the brand's own photos, videos or logos, the brand confirms it has the right to let the creator use them.

9. What creators agree to

• Deliver the agreed content on time and follow the brief.
• Only publish content after the draft is approved, and keep the post published for any period agreed in the brief.
• Clearly label paid content as advertising (for example “#ad” or Instagram's paid-partnership label), as the Advertising Standards Council of India's guidelines and the law require.
• Only use content you own or have permission to use, and follow the law and each social platform's rules.

10. What brands agree to

• Give clear, lawful briefs and accurate information about the product.
• Only promote products and claims that are legal and truthful. The brand is responsible for its product and the claims it asks creators to make about it.
• Review drafts and live posts promptly, and pay only through Star Boostly.

11. Rights in the content

The creator keeps ownership of the content they make. Once it's published, the brand may share and repost the approved post on its own social media channels and website, crediting the creator. Using the content in paid advertising, or in any other way, needs the creator's agreement — write it into the brief so it's agreed when the creator accepts.

12. Messages, calls and staying on Star Boostly

• Brands and creators talk through Star Boostly's chat. On a paid, active collab they can also call each other in the app — no phone numbers are shared, and calls aren't recorded.
• Don't share phone numbers, emails or payment details to take a deal off Star Boostly. To protect both sides, messages are checked automatically for contact details, and our team may review flagged messages.
• Deals arranged on Star Boostly must be paid through Star Boostly.

13. Ratings and reviews

After a collab is complete, the brand can rate the creator. Reviews must be honest and about the collab. We may remove reviews that are abusive, misleading or break these Terms.

14. Refunds and disputes

Refunds follow our Refund Policy. If the brand and creator disagree about a collab, Star Boostly decides based on the brief, the drafts, the posts and the chat. We may approve the work and release the payment, allow another round of changes, or — as a last resort — refund the brand in full. We don't make partial refunds.

15. What nobody may do

• Take deals off Star Boostly, or try to avoid our fees.
• Use fake accounts, bought followers or fake engagement.
• Post or request illegal, misleading, hateful or harmful content.
• Harass, threaten or deceive other users or our team.
• Copy, scrape or misuse the platform or other users' data.

16. Suspension and deleting your account

• We may suspend or remove an account that breaks these Terms, puts others at risk, or that we can't verify. Where we can, we'll tell you why. Money held on a live collab is settled first.
• You can delete your account at any time from Settings — see Deleting your data. Please finish any live collab first.

17. Our responsibility

• We work hard to keep Star Boostly running and your money safe, but we can't promise it will always be available or free of errors.
• We don't guarantee results such as reach, followers or sales from any post.
• Couriers, payment providers and social platforms run their own services under their own terms; we're not responsible for their delays or changes.
• As far as the law allows, our total responsibility for any claim about a collab is limited to the amount the brand paid for that collab, and we aren't responsible for indirect losses such as lost profits. Nothing in these Terms limits rights you have under Indian consumer law that can't be limited.

18. Your responsibility

If you break these Terms or the law — for example by posting content you don't have the rights to, or making false claims about a product — and that causes a claim against Star Boostly, you agree to cover the losses and costs it causes us.

19. Governing law

These Terms are governed by the laws of India. Any dispute that can't be settled through our support and grievance process goes to the courts in Hyderabad, Telangana.

20. Changes to these Terms

We may update these Terms as Star Boostly changes. We'll tell you about important changes, and where they affect your rights we'll ask you to accept them again before you continue.

21. Contact and grievances

Questions about these Terms: write to support@starboostly.com or call +91 90526 14005. Complaints can go to our Grievance Officer: