Refund Policy

This policy explains when a brand gets its money back on Star Boostly, how much, and how long it takes. It is part of our Terms of Service. Star Boostly is operated by KEPNEXUS ENTERPRISES PRIVATE LIMITED (“Star Boostly”, “we”).

1. The short version

• A brand pays only after the creator has accepted the collab. Before that, nothing is charged, so there is nothing to refund.
• Once paid, the money is held by Star Boostly and released to the creator only when the brand approves the live post (or, if the brand doesn't respond, when Star Boostly checks and approves it — see section 7 of the Terms).
• A refund after payment is decided by Star Boostly, never automatically. It is always the full amount — we don't make partial refunds.
• Refunds go back to the card, UPI or bank account used to pay, usually within 5–7 working days.

2. Before payment: nothing is charged

A collab starts as a request. The creator can accept it, decline it or suggest a different price. If the creator declines, the brand withdraws the request, or nobody answers within the answer window shown on the request, the request simply closes. If the creator accepts but the brand doesn't pay within 3 days, the collab closes too. In all of these cases no money has been taken.

3. After payment: when you get a refund

A brand gets a full refund in these situations:

• The creator doesn't start, or stops responding. Use Problem with this collab? on the collab, or pick the collab in Help & Support. We tell the creator and review the collab. If we approve a refund, you'll see Withdraw and refund me on the collab; pressing it cancels the collab and sends the money back. If the creator delivers their work while your report is open, the report closes and the collab continues.
• The creator can't or won't deliver what was briefed. This is a last resort. When a brand asks us to step in on a draft (after its rounds of changes are used), we first check the draft against the brief and either approve it or allow one more round of changes. Only if the creator clearly can't deliver the brief do we refund the brand.
• A return courier can't be arranged. If you pay for a return pickup and the courier can't be arranged, that courier payment is refunded automatically.

4. When there is no refund

• After the live post is approved. Approving the post releases the creator's payment, and it can't be taken back. Check the post before you approve it.
• A change of mind after paying. Once the creator has accepted and you've paid, the collab can't be cancelled from your side — the creator is relying on it.
• A missed go-live date on its own. The collab stays open and the work carries on. If the creator has gone quiet, report a problem and we'll decide as described in section 3.
• A post removed after approval. We'll take it up with the creator, but a payment already released isn't refunded.

5. What is refunded

• The full collab price you paid.
• The GST charged on it — the tax invoice is cancelled to match.
• The courier charge for a shipped product — unless the courier has already collected the parcel, because that service has been used.

Star Boostly keeps no commission on a refunded collab, and we absorb the payment provider's fee ourselves. Nothing is deducted.

6. How and when it reaches you

Refunds are sent through our payment provider, Razorpay, to the original payment method — the same card, UPI ID or bank account. They usually appear within 5–7 working days, depending on your bank. The collab page shows a reference number you can quote to us or to your bank. We don't hold refunds as credit or in a wallet.

7. Questions and complaints

For anything about a refund, write to support@starboostly.com with your collab reference. If you're not satisfied with our answer, you can contact our Grievance Officer: